Terms & Conditions
Privacy & Safety
We know that you care how your information is used, and we appreciate your trust that we will use it carefully and sensibly. This notice describes our privacy policy. By visiting us, you are accepting the privacy policy below.
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1. What Personal Information Do We Collect?
Information You Provide. We receive and store information you enter. For example, when you search for or buy a product or service, or when you supply information such as your address, phone number or credit card. You can choose not to provide certain information, but then you might not be able to take advantage of some of our features. We use the information that you provide for such purposes as responding to your requests, customising future shopping for you, improving our website, and communicating with you.
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Cookies. Like many websites, we use "cookies". Cookies are small programs that we transfer to your hard drive that allow us to recognise you and to provide you with a customised shopping experience. If you do not want us to use cookies, you can easily disable them by going to the toolbar of your web browser, and clicking on the "help" button. Follow the instructions that will prevent the browser from accepting cookies, or set the browser to inform you when you receive a new cookie. In addition, you may visit this and other websites anonymously through the use of utilities provided by other private companies.
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Other Information: Every computer has an IP (Internet Protocol) address. IP addresses of computers used to visit this site are noted. Information from Other Sources. We might receive information about you from other sources and add it to our account information. This may include updated delivery and address information from our shippers so that we can correct our records and deliver your next purchase more easily.
2. How Do We Use Your Information?
Customised Shopping. We use your information to better serve you by providing a customised shopping experience. As noted above, you may visit and shop anonymously without logging in. Agents. We employ other companies and individuals to perform functions on our behalf. Examples include delivering packages, sending postal mail and e-mail, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. Special Offers. We may send you special offers from time to time, unless you choose to "opt-out" of receiving such offers. If we receive a lawful court order to release account or other personal information then we will comply with the law. We will also release information when necessary to protect the life, safety or property of others. This includes exchanging information with other companies for fraud protection and credit risk reduction.
3. How Do We Protect the Security of Your Information?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We use encryption to protect your information contained in our customer list. We limit access to your information on a "need to know" basis. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer. No system can guarantee absolute security, just as the finest lock can not guarantee physical security. However, we take every reasonable precaution to assure that your data is secure.
4. Your Choice: Opt-in or Opt-out
It is your choice whether to receive emails or special offers from us and or if you wish for all of your data to be deleted or removed at any time. If you wish to not receive any emails or promotional offers from us, you may click the unsubscribe link at the bottom of the email or you may contact support@vortexpc.com.au and we will notify you asap once your email has been removed. If you would like for us to remove/delete any or all other personal data such as your name, number, etc. please contact support@vortexpc.com.au and an Vortex PC staff member will notify you once it has been removed.
5. Children
We do not sell products or services to children. If you are under 18, you may use this site only with a parent or guardian.
6. Other Websites
Various Web sites may be linked to from this site. If you link to another site, your privacy depends on the policy of that site. We strongly urge you to check their privacy policy. Not all sites guarantee that they will not share your personally identifiable information with others. You may also wish to consult privacy guidelines such as those recommended by the Online Privacy Alliance (www.privacyalliance.org).
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Warranty Terms and Conditions
Definition of Terms
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Product – Refers to any hardware manufactured for or by Vortex PC bearing the "Vortex PC" trademark, trade name, or logo that is purchased directly from Vortex PC.
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Original Purchaser - any consumer that purchases and has possession of a Product directly from Vortex PC.
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End User - the ultimate consumer of the Product and constitutes anyone who owns and uses an Vortex PC Product.
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Date of Original Retail Purchase - the date the Original Purchaser bought the Product from Vortex PC.
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Scope of Warranty
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Length of warranty​
By default Vortex PC WARRANTS this Vortex PC hardware Product against defects in merchandise and workmanship for a period of SIX (6) MONTHS for refurbished products and ONE (1) YEAR for new products from the Date of Original Retail Purchase unless otherwise stated on the product listing, unless additional parts or labor warranties are purchased, which may extend the terms of the warranty to include the replacement or repair of parts for a total of up to the extension listed on the extended warranty purchase.
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If the product is a gift to be opened at a later date, the warranty terms still apply from the Date of Original Retail Purchase.
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Any repaired or replacement parts will be warranted to be free of defects of workmanship for the remainder of the warranty period of the Vortex PC Product it is replacing from the date it has been shipped back to the original purchaser.
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Your warranty may be voided by Vortex PC under certain conditions listed below.
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Is your warranty transferrable?
No, any warranties provided including additionally purchased parts or labor warranties are not transferrable and can only be claimed by the original purchaser. If you sell your Vortex PC product to someone else whilst still in the original warranty length, the warranty shall be considered voided.
What is covered under warranty?
Vortex PC warrants the original purchaser that any part of the hardware system, excluding software, documentation and similar terms will be free of defects of both workmanship and materials for the warranty period included with the purchase.
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Vortex PC warrants the original purchaser that any part of the Product, excluding software, documentation and other peripherals, will be free of defects of both workmanship and materials for the warranty period included with the purchase. The date of warranty coverage starts from the date of original retail purchase.
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During the product's warranty period, Vortex PC will repair or replace defective hardware for defects specified and found in the Product. This will be done without any labour charge (free of charge) and the cost of parts will also be provided free of charge during the warranty period. Depending on stock and availability, Parts may not be the same but will be equivalent or better in performance.
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What is not covered under warranty?
Vortex PC shall, under no circumstances, be liable to provide warranty service for products that have been damaged by accident, abuse, misuse or misapplication. This also applies if the Vortex PC service tag has been removed or defaced or if the product has been modified without written agreement from Vortex PC. A list of common examples are listed below including but not limited to:
- Unauthorized overclocking
- Unauthorized upgrades
- Unauthorized repairs
- Physical user damage
- Accidental user damage such as water damage or corrosion
- Damage caused by inadequate environment and maintenance
- Damage or issues caused by external devices not purchased from Vortex PC
- Power surge damage caused by not using an adequate surge protector
- Any software issues not caused as a direct result of faulty hardware such as viruses, malware or game cheating programs
Any issues caused by overclocking or voltage manipulation will not be covered under the Vortex PC warranty.
Issues arising from the product not being cleaned or maintained properly are not covered under the Vortex PC warranty, this includes not cleaning radiators and fans to allow adequate airflow and reduce dust buildup.
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Data loss and backup
Vortex PC will not be responsible for any and all data stored on or within your product. If a Vortex PC product is returned to us for a warranty claim, upgrades, servicing or any other reason, the original purchaser is solely responsible to backup all data before shipping the product to us. Vortex PC will not be held responsible for any loss of data either during repairs, upgrades or for any other reason.
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Unauthorized repair, servicing and upgrades
Vortex PC shall, under no circumstances, be liable to provide warranty service for products under warranty that have been serviced or worked on by the original purchaser or any other party other than Vortex PC unless expressly authorized in writing. Your warranty will be immediately voided if a warranty claim is made and it is discovered the product has been worked on or tampered with by the original purchaser or another party.
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The only exception to this is routine and careful cleaning of the system which may be performed by the original purchaser as per our guide listed on this website.
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If the original purchaser is experiencing an issue, they MUST contact Vortex PC first. If a Vortex PC product is taken to an unauthorized repairer first before contacting us, any and all warranties will be immediately voided.
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Vortex PC takes absolutely no liability for any costs associated with quotes and repairs performed by an unauthorized repairer.
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Any repairs or upgrades done to the system by anyone other than Vortex PC will immediately void any and all warranties unless expressly authorized in writing.
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Dead Pixel Policy
LCD Panels are made of millions of micro electronic pixels, if one pixel no longer functions normally, it will become a bright or dark dot. Vortex PC conforms to the industry premium standard acceptable level of between 2 to 4 defective bright/dark pixels. In order to deliver the ultimate visual experience to our customers, if your panel is less than or equal to the above number of dots, then, it is considered acceptable.
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Who covers return shipping costs?
If a suspected faulty Vortex PC product is sent back for evaluation under warranty, the original purchaser will be initially responsible for the cost of shipping and to ensure safe and adequate packaging to return the product. If a fault is found, Vortex PC will reimburse the original purchaser for the cost of shipping and cover any return shipping costs after the product is repaired or replaced. After evaluation, if no fault is found, or the issue does not fall under our warranty terms and conditions, the original purchaser shall not be reimbursed for shipping costs and will be responsible for return shipping costs.
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Damaged in Shipping Policy
Once you receive your item, please inspect and test it immediately. If any damage has occurred in shipping you must immediately contact the Vortex PC support team with photos of the said damage. This is so we can file a claim with our courier company and work to remedy the issue with the customer. Vortex PC will not cover any damage claims more than TWO (2) days after tracking information shows the item was successfully delivered to the customers shipping address. If you have purchased a product as a gift for someone (such as a Christmas gift) and it will not be opened for several days or weeks, it is still your responsibility to open and then reseal the package to check for and report any damages upon receiving the item.
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Contact
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If a defect or damage is found in a purchased Vortex PC Product, please IMMEDIATELY contact the Vortex PC team by email (support@vortexpc.com.au).
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If the Vortex PC team is contacted through phone or email, Vortex PC will provide guidance to diagnose or solve the problem. Where possible we try to remotely fix the problem.
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If the problem cannot be resolved over the phone or by email we will require our technicians to physically work on the machine. If you chose a default Return to Base Warranty the User will be responsible to either carry in the Product to our Service Centre or cover the delivery cost for getting it to and back from our Service Centre location.
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The machine must be returned in its original packaging, including foam inside and around the PC as per how it was received originally by the customer. If the original packaging is not used, Vortex PC will not be liable for damage to the PC during transit back to our service centre and any repairs for transit damage will be at the customer's expense.
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For such warranty claims, the following details are required - Name, Address, Contact Number, Order Number and Warranty Serial Tag if applicable. If these details are not provided, there may be an extended processing and wait time before your system is attended to.
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Vortex PC will, at its option and to the extent permitted by law:
(1) repair the Product (using new or refurbished replacement parts);
(2) replace the Product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or
(3) issue a partial refund of the original purchase price of the Product, if for some reason, the Product cannot be repaired or replaced—provided you return it during the parts warranty period owned.
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Any warranty returns must have all the original accessories and documentation present if applicable unless otherwise specified in writing from Vortex PC. Diagnosis will typically be within 3-5 business days once the item is received back to us - we will be in contact and let you know the expected time frame for any repairs or replacement parts.
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VORTEX PC'S Limited Warranty Obligations
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ITEMS SUCH AS BATTERIES, AC ADAPTERS AND EXTERNAL ACCESSORIES SHALL BE CLASSIFIED AS CONSUMABLE PARTS. THE WARRANTY PERIOD FOR BATTERIES AND AC ADAPTERS IS LIMITED TO SIX MONTHS FROM THE DATE OF PURCHASE.
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In the event that Vortex PC decides to refund (the value of) or replace the product, the term of this warranty shall expire as of the time of that refund or replacement. No Vortex PC agent or employee is authorised to make any modification, extension or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
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EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE EXTENT PERMITTED BY LAW, VORTEX PC IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO: LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF ACTUAL MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA; DOWNTIME; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH VORTEX PC'S PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON VORTEX PC'S PRODUCTS.
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Purchasing of VORTEX PC Extended Warranty
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EXTENDED WARRANTY OPTIONS MUST BE PURCHASED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE DATE OF THE PRODUCT AND MAY NOT BE PURCHASED THEREAFTER.
THIS WARRANTY COVERS THE PRODUCT AND CANNOT BE TRANSFERRED TO ANYONE ELSE
Cancellation
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WARRANTY EXTENSIONS MAY ONLY BE CANCELLED BY THE ORIGINAL PURCHASER WITHIN THIRTY (30) DAYS OF THE PURCHASE OF THE EXTENSION, PROVIDED THAT NO WARRANTY CLAIMS HAVE BEEN PREVIOUSLY MADE ON THE PRODUCT.
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Governing Law
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This warranty agreement and any sales shall be governed by the laws of Queensland, Australia. The courts of Australia shall have exclusive jurisdiction over any action at law or equity arising out of or relating to these warranty terms or the website.