Shipping & Returns
Returns and Change of Mind
By default, Vortex PC does not offer refunds or returns for a simple change of mind, if you purchased the wrong product, found it cheaper someplace else, or the product price changes shortly after purchase.
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Before purchasing it is important that the customer research their specific personal requirements, the technical specifications of the product and any additional information required to make an informed purchase. Be sure to ask all relevant questions before purchase. Vortex PC will not be held responsible if you did not research your requirements and purchased the wrong product for your needs.
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If Vortex PC does elect to accept a return, a minimum 25% re-stocking fee will apply of the original purchase price including tax plus any shipping and handling costs which must be covered by the customer.
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This is to cover our staff labor costs to clean, check, test, wipe data and repackage the product. Any returns must come in the same condition they arrived and have all the original packaging, accessories and documentation present. If a return arrives damaged or not in the same condition, the customer will be charged the full cost for labor and repairs to get the product back to the same condition it was received in or pay for return shipping if they elect to have the product returned to them.
Shipping Information
Vortex PC ships Australia wide with both Australia Post and a selection of different Couriers depending on your location.
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Vortex PC also offers pickup by appointment only from our workshop on the Gold Coast. Please choose local pickup upon checkout and contact us to arrange a pickup time.
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Vortex PC does not ship internationally.
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On average your order will be shipped out within 2 to 5 business days of your purchase depending on the complexity of the PC build and current amount of orders in the que. Please note that this timeframe may vary and be longer during busier times such as Christmas and Holidays. It is advised to make sure to purchase ahead of time to ensure your product arrives in a timely manner especially if it is a gift.
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From date of shipping, actual shipping times are generally between 2-7 business days for major cities and metro areas whilst remote and regional areas may be considerably more. Check your tracking details and please only contact us if your product is more than a few days overdue. Once the product leaves our workshop it is in the hands of the shipping companies and we cannot make it go any faster. Vortex PC does not guarantee any exact shipping times after the product has left our workshop.
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You will be notified by email when your PC has been shipped and you will receive all relevant tracking information.
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